jiliso Privacy Policy
At jiliso, your privacy is something we take seriously — not just because it is required by law, but because it is the right thing to do. This Privacy Policy explains exactly what personal information we collect when you use the jiliso platform, why we collect it, how we use and protect it, and what rights you have over your own data. Whether you are browsing from Manila, Cebu, Davao, or anywhere across the Philippines, this policy applies fully to your use of jiliso.bet.
Privacy at a Glance
Our Core Privacy Commitments
These six cards summarise how jiliso handles your data. They are not a substitute for the full policy below — please read all sections carefully.
SSL Encryption on All Data
Every connection to jiliso.bet is protected with 256-bit SSL/TLS encryption. Your personal details, payment information, and account activity are transmitted securely and are never exposed in plain text across our network.
You Own Your Data
jiliso respects your right to access, correct, and delete your personal information. You can request a full copy of your data or ask us to erase it at any time, subject to legal retention obligations we are required to follow under Philippine regulations.
No Selling Your Data
jiliso does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely for the purposes described in this Privacy Policy — nothing more, nothing less.
Transparent Cookie Use
We use cookies to keep your session active, remember your preferences, and understand how players navigate the site. You can manage cookie preferences through your browser settings at any time. Essential cookies cannot be disabled as they are required for the platform to function.
Regulatory Compliance
jiliso operates in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and relevant regulations issued by the National Privacy Commission (NPC). We maintain a designated Data Protection Officer (DPO) to oversee compliance.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights, jiliso will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular No. 16-03.
Table of Contents
1 Overview
This Privacy Policy applies to all personal data collected by jiliso ("we", "us", or "the Company") through the jiliso.bet website, mobile-optimised platform, customer support channels, and any related services (collectively, the "Platform"). It covers data collected from registered players, visitors who have not yet registered, and individuals who interact with us through other channels such as email or live chat.
By accessing or using the jiliso Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the Platform immediately.
This policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference.
2 Personal Data We Collect
jiliso collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described below.
2.1 Identity and Contact Information
- Full legal name as it appears on your government-issued ID;
- Date of birth (used to verify the 21+ age requirement under Philippine law);
- Email address and mobile phone number;
- Residential address, including barangay, city/municipality, province, and postal code;
- Government-issued identification number (e.g., PhilSys ID, SSS, passport, driver's licence).
2.2 Account Information
- Username and encrypted password (passwords are never stored in plain text);
- Account registration date, status, and history;
- Communication preferences and notification settings;
- Responsible gaming limits, self-exclusion records, and cooling-off period history.
2.3 Financial and Transaction Data
- Deposit and withdrawal history, including amounts, timestamps, and payment methods used;
- GCash mobile number, Maya account reference, or bank account details provided for withdrawals;
- Bonus and promotional transaction records;
- Account balance and wagering history.
2.4 Technical and Usage Data
- IP address and approximate geographic location derived from it;
- Device type, operating system, browser type and version;
- Pages visited, time spent on pages, click-through behaviour, and session duration;
- Game history, bet amounts, game outcomes, and session logs;
- Referral source and marketing attribution data.
2.5 Communications Data
- Records of live chat, email, and support ticket exchanges with the jiliso customer service team;
- Survey responses, feedback submissions, and promotional opt-in confirmations.
3 How We Collect Your Data
jiliso collects personal data through the following channels and methods:
3.1 Direct Collection
Information you provide directly when you register an account, complete identity verification (KYC), make a deposit or withdrawal request, contact our customer support team, participate in a promotion, or respond to a survey.
3.2 Automated Collection
Technical data collected automatically as you interact with the Platform, including through cookies, web beacons, pixel tags, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged in to your account.
3.3 Third-Party Sources
In certain cases, jiliso may receive data about you from third parties, including:
- Identity verification and KYC service providers who confirm the authenticity of documents you submit;
- Payment processors (e.g., GCash, Maya, BPI, BDO) who provide transaction confirmation data;
- Fraud detection and anti-money laundering (AML) screening services;
- Marketing analytics platforms that provide aggregated audience insights.
4 How We Use Your Personal Data
jiliso uses the personal data we collect for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Identity verification (KYC) and age verification (21+) | Identity, government ID data |
| Processing deposits and withdrawals | Financial, identity, contact data |
| Detecting and preventing fraud, money laundering, and cheating | Technical, financial, identity data |
| Providing customer support and resolving disputes | Communications, account, transaction data |
| Personalising your gaming experience and displaying relevant promotions | Usage, account, preference data |
| Responsible gaming monitoring and intervention | Account, usage, financial data |
| Regulatory reporting and legal compliance | Identity, financial, transaction data |
| Platform analytics and performance improvement | Technical and usage data (aggregated) |
| Sending promotional communications (where consent is given) | Contact, preference data |
jiliso will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by law.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, jiliso processes your personal data on one or more of the following lawful bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as receiving promotional emails or SMS notifications about jiliso offers.
- Contractual Necessity: Processing that is necessary to perform our contract with you (i.e., the Terms & Conditions), such as creating your account, processing your bets, and handling your financial transactions.
- Legal Obligation: Processing required to comply with a legal obligation applicable to jiliso, including KYC verification, AML reporting, and regulatory obligations under applicable Philippine gaming regulations.
- Legitimate Interests: Processing necessary for jiliso's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your data protection rights.
7 Data Retention
jiliso retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting, or reporting requirements.
As a general guide, our retention periods are as follows:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML regulations.
- Financial and transaction records: Retained for a minimum of five (5) years following the transaction date, as required by applicable Philippine tax and AML regulations.
- Customer support communications: Retained for up to three (3) years after the support interaction is closed.
- Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
- Marketing preferences and consent records: Retained until you withdraw consent or for a maximum of three (3) years from the last interaction, whichever is earlier.
When personal data is no longer required, jiliso will securely delete or anonymise it in accordance with our data disposal procedures.
8 Data Security
jiliso implements a comprehensive set of technical, organisational, and administrative security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
- Encryption at rest for sensitive personal data stored in our databases;
- Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis;
- Multi-factor authentication (MFA) for all internal systems accessed by jiliso staff;
- Regular penetration testing and security audits conducted by independent third-party security firms;
- A formal incident response plan that includes breach notification procedures compliant with NPC Circular No. 16-03.
While jiliso takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We therefore encourage you to use a strong, unique password for your jiliso account and to enable two-factor authentication (2FA) through your account security settings.
10 Your Data Rights
Under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jiliso:
- Right to be Informed: You have the right to know what personal data jiliso collects about you and how it is used. This Privacy Policy fulfils that obligation.
- Right of Access: You may request a copy of the personal data jiliso holds about you, along with information about how it is being processed.
- Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. You can update basic account information directly through your account settings; for other corrections, contact our support team.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this may affect your ability to use certain features.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
- Right to Lodge a Complaint: If you believe jiliso has processed your personal data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact jiliso's Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing a request.
11 Protection of Minors
The jiliso Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gaming and online wagering. jiliso does not knowingly collect, process, or retain personal data from individuals below the age of 21.
If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited in full as described in our Terms & Conditions.
Parents and guardians are strongly encouraged to use parental control software and to maintain open conversations with young people about the risks of online gambling, in line with responsible gaming guidance from PAGCOR.
12 Changes to This Privacy Policy
jiliso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
The Effective Date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how jiliso protects your data. Your continued use of the Platform following any amendments constitutes your acceptance of the revised policy.
If the changes materially affect your rights or the way we use your personal data, we will seek your renewed consent where required by the Data Privacy Act of 2012.
13 Contact Our Data Protection Officer
For any questions, concerns, or requests regarding this Privacy Policy or the way jiliso handles your personal data, please contact our Data Protection Officer (DPO) directly. Our DPO is responsible for overseeing jiliso's compliance with the Philippine Data Privacy Act of 2012 and will respond to all enquiries within thirty (30) calendar days.
Email: [email protected] — please use the subject line "DPO Inquiry" or "Data Rights Request" so your message is routed to the correct team.
Response time: Within 30 calendar days of receiving a verified request. Identity verification may be required before processing data access or deletion requests.
If you are not satisfied with jiliso's response to your data privacy concern, you may escalate your complaint to the National Privacy Commission of the Philippines:
- National Privacy Commission (NPC)
- Website: privacy.gov.ph (external government resource)
- Address: 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila
Ready to Play?
Your data is safe with jiliso — play with confidence
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